Increase completion rates, reduce front desk queues, and reach guests instantly on the channels they use most.
Your guests are already on their phones. Your check-in invitation should be there too.
In today’s hospitality landscape, digital guest journeys are essential. With Nonius Online Check-in, hotels can send automated pre-arrival invitations via Email, SMS, and now WhatsApp, enabling guests to complete their check-in quickly, securely, and from any device.
Reaching guests on the channels they use most increases completion rates, reduces front desk congestion, and ensures a smoother arrival experience.
Why WhatsApp & SMS Outperform Traditional Email
Why Hotels Choose Nonius Online Check-in
Higher Check-in Completion Rates
Meet guests where they are: on their phones. WhatsApp and SMS messages increase visibility and encourage faster responses.
Reduced Front Desk Queues
Encourage guests to complete check-in before arrival, easing peak times and improving operational efficiency.
Lower No-Show Risk & Accurate Guest Data
Pre-arrival engagement confirms guest details early, reducing errors and last-minute surprises.
Instant, Frictionless Communication
No app downloads. No lost emails. Guests receive a direct, secure link to complete check-in in minutes.
Intelligent & Cost-Effective Messaging
Don’t just send messages. Send them smart. Our platform allows you to orchestrate channels to maximize reach while minimizing costs:
- Smart Reminders: Send your initial invitation via Email and automatically trigger a WhatsApp or SMS reminder, closer to the arrival date, only for guests who haven’t completed their check-in.
- Sequential Priority: Define your preferred order (e.g., WhatsApp first, Email as backup). If a guest’s phone number isn’t available, the system automatically fails over to Email to ensure no guest is left behind.
Why Guests Love Digital Check-in
Instant & Familiar
Messages arrive directly on their phones via WhatsApp or SMS.
Quick & Easy
Complete check-in anytime, anywhere in minutes.
Stress-Free Arrival
Less waiting, more welcoming experience.
One Platform. Multiple Channels. Full PMS Integration.
Nonius Online Check-in works seamlessly with your existing PMS and supports:
✔ Automated pre-arrival invitations via Email, SMS, and WhatsApp
✔ Personalized guest communication and reminders
✔ Increased adoption of digital check-in workflows
✔ Smooth, contactless guest arrival experiences
Ready to increase digital check-in adoption and reduce front desk pressure?
👉 Request a demo and activate SMS & WhatsApp invitations today.
“When we designed this multi-channel engine, our goal was to solve the two biggest challenges in digital check-in: adoption and cost. By allowing hotels to orchestrate between Email, WhatsApp, and SMS, we’ve created a system that is both persistent and cost-effective. It’s not just about sending a message; it’s about reaching the guest where they are, exactly when they need to act, while keeping the hotel’s messaging budget under control.”
Manuel LimaMobile Business Unit Director at Nonius
