Hotel online check-in allows guests to submit details before arrival, to accelerate the process and enjoy an online contactless check-in. We integrate with major PMS vendors and provide 24/7 support.
Hotel Online Check-in to Optimise your Process
Guests can conveniently complete their personal details online before arrival through a personalized email link.
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Save time & reduce workload – Automate data collection and streamline front desk operations.
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Minimize data errors – Ensure accurate guest details are transferred directly to the PMS.
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Go green with paperless check-in – Eliminate printed forms and contribute to an eco-friendly process.
Collect payment or pre-authorization
We seamlessly integrate with trusted payment gateway providers, supporting multiple payment methods, and use the PMS integration to obtain the value for each reservation and update it once the payment is done. Hotels can choose to prompt guests to make a pre-payment (deposit) for the outstanding amount of their stay, or to make a secure pre-authorization with tokenized card details.
Offer a flexible & paperless check-in at the reception
Frequently asked questions
Can payment be collected during Pre-check-in?
Yes, payment or pre-authorisation can be collected during the Pre-Check-In process. Guests will be prompted to enter their payment details as part of the pre-check-in flow. The way payments are handled can vary depending on the PMS and payment gateway used.
Can guests check-in before arriving at the hotel?
Yes, guests can check-in before arrival through the app. This feature allows guests to skip the front desk check-in process and proceed directly to their room with their Mobile Key once it’s ready. This speeds up their arrival and enhances the guest experience.
How does guest identification work during Pre-Check-In?
During Pre-Check-In, guests can verify their identity by manually entering their personal details, uploading an image of their identification document (e.g., passport or driver’s license), or using the ID scanning feature for automatic document scanning, providing flexibility and streamlining the verification process.
Is the data collected during Pre-Check-In mapped to the PMS?
Yes, the data collected during Pre-Check-In is automatically mapped to the PMS. This ensures that all guest information is seamlessly integrated into the hotel’s system, reducing manual entry and minimizing errors. This integration streamlines check-in and enhances operational efficiency.
